Frequenty Asked Questions
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Frequenty Asked Questions
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Ordering Online
To order online, you must first complete an online signup form and select the size and type of fruit and veggie box you would like each week. If you are an existing customer that usually orders by phone and this is your first time ordering online, please complete the online sign up form prior to following these steps.
How to order online step by step:
Enter your email address and be sure it is same one you used when you originally signed up with Organics@Home. This is your primary user ID.
To ensure our customers have the freshest produce available, we receive a daily delivery from various suppliers. Given this, we do not know what will be included in the Best Value Box until the actual day of each delivery. If you prefer to know exactly what will be in your bin each week, we recommend ordering the custom box each week or placing a standard order. A standing order is where you get the same order delivered each week.
Yes, many of our customers set up a standing order with us and get the same order delivered each week.
If you need to add or delete items after you have placed your order, please call our office or email the changes to us. As long as the change is submitted before the custom order deadline, we can accommodate the request. If the change impacts your total bill for the week, we will let you know what your new total will be upon receipt of the change request.
Our web site gets updated every Thursday for the following week, to reflect what products are in season and what we can get from our suppliers.
If you wish to cancel a delivery, please let us know at least 24 hours in advance by phone or email.
The minimum order for free delivery is $30. If your order is under $30, a nominal $2 delivery fee will be added to your order.
Our office hours are Monday to Thursday, 7am to 3:30pm, and Saturdays from 9am to 4pm. We are closed Fridays and Sundays.
In the event that COD payments are not received in full, the balance due will be charged to the card on file the day following delivery. In the event that card charges are unable to be processed at the time payment is due, service may be put on hold until payment is successfully processed or other payment arrangements are made.
Your first payment can be left in an unobtrusive location such as in your mailbox or under your doormat. Subsequent payments can be left in the empty container.
There is a $10 one-time container deposit. This deposit is fully refundable if you discontinue the service. There are no additional taxes, membership fees, hidden charges etc.
Each week Organics@Home carries between 50 and 75 organic fruits and vegetables, depending on the time of year. We also have over 400 grocery items, including organic dairy, pasta, bread, nuts & seeds, grains, cleaning products, etc. Anything can be ordered by the case for additional savings.
Yes, 100% certified organic.
No, we carry only certified organic products. In order for products to be certified organic, they must be free from any genetic modifications.
Yes. When produce is in season in British Columbia we work directly with a network of over 30 certified organic farms. We have selected these farms based on thorough research of over 100 organic farms in British Columbia. This ensures you get the best quality produce available and we work with farmers that share our philosophy and commitment to organic food.
We buy local for a number of reasons:
It all comes down to one thing - being picky. We are very picky about the produce we receive from our suppliers because we understand that you want the best available produce. This means that whenever we receive an order from our suppliers, we examine it as carefully as you would. In addition, we double-check each bin for quality and accuracy after it has been packed.
No problem, we're picky too. We take great care and pride in picking the best for you and your family. Each item is handpicked and checked twice for quality and accuracy. Love spinach, hate onions? Just let us know. It's OK to be picky. We'll only send you the food you like.
If anything escapes our watchful eyes or if you are ever unhappy with any of our products, please let us know. We will replace the item on your next delivery or give you a credit.
Many of our customers tell us that they actually save money when they shop with us. You're buying the best - no waste, no spoiled or unripe fruit hidden at the bottom of your bin. You'll save time and gas. And reducing trips to the store reduces impulse buying and overall spending. It's a fact!
Everything is 100% guaranteed, no questions asked.
If a fruit or vegetable is out of stock, we will replace it with one of your alternate selections. If a grocery item is out of stock, we may replace it with a similar item.
Yes, if you receive the wrong product or wish to return anything, please let us know in advance so we can credit your account or give you a replacement.
You can receive a delivery weekly or every two weeks. Or if you wish you can order on an as-needed basis.
Most of our customers aren't home to receive their delivery. Just tell us where to leave the bin, such as the front door or back porch. We deliver in a sealed Rubbermaid container, so you don't need to worry about poor weather or bears getting in. On your delivery day simply leave out your empty container and we'll replace it with a fresh bin.
Yes, we do deliver to apartments; however in order to do so, arrangements must be made prior to the delivery for getting into the building. To do this, we recommend one of the following options:
In the warmer months, any dairy or tofu is kept fresh with ice packs and freezer bags and can be left unattended for up to 8 hours.
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